Customer Service

HuckleBerry Pets is proud to create a haven for your beloved pet. At any time, you can contact us with questions or requests. We have many lavishly designed beds; however please check out the “Build your Own” section of our website for customization. Choose your own fabrics and mail them in for the ultimate customized pet bed.

You can always reach out customer service at:

1-855-206-5557

sales@huckleberrypets.com

All of our company policies have the safety and protection of your pet as our top priority!

CARE INSTRUCTIONS

HuckleBerry Pets uses the best quality fabrics and materials possible. Our fabrics are durable and our heavy duty construction is screwed not nailed. Therefore, there is little to no maintenance for your pet’s HuckleBerry Bed.

  • All vinyl can be washed using a clean damp cloth.
  • All fabrics used to create the bed frame can be treated for stain resistance with a pet-friendly and environmentally safe product called Mircoseal.
  • All of our mattress covers are made similar to the fitted sheet you would find on your own bed. They can easily be removed and machine washed. Many of our HuckleBerry fans enjoy have a spare mattress cover.
  • Pillowcases can be removed and machine washed.
  • Fabrics used on decorative pillows can be spot cleaned with a clean damp cloth.
  • Most all of our blankets can be machine washed for years of use.

Detailed care instructions can be found upon the arrival of your HuckleBerry Bed.

RETURN POLICY

Due to strict health restrictions HuckleBerry pets has a no return policy. Once a pet bed has been purchased and delivered it cannot be exchanged or returned. Beds that have been delivered are not resellable due to the use of an animal and their unique scent.

Each pet bed has been handmade, and therefore is a one-of-a-kind, unique piece of art. Minor differences are purposely intended.

CUSTOM ORDERS

Custom orders must be paid in full prior to production. No returns or exchanges are available. Fabric that is mailed in for the manufacturing of a pet bed is not guaranteed in any way by HuckleBerry Pets.

MODIFICATIONS

HuckleBerry Pets is happy to make small modifications to our Pet Beds to satisfy your designer needs. If you would like to call us at 1-855-206-5557 and request a modification your order must be paid in full prior to production and will be classified as a custom order. We can send sample fabrics to you upon request. A small shipping charge will apply.

WARRANTY

HuckleBerry Pets guarantees the safe arrival of your pet bed. If you find your bed has arrived damaged please take a photo and e-mail it to sales@huckleberrypets.com. We will do everything possible to get your order corrected as quickly as possible. HuckleBerry Pets does not offer any warranty of any kind after the delivery of your pet bed.

DISCLAIMER

Your HuckleBerry Pet bed has been designer for a household animal to rest and sleep. It is not designed for children. The base of the bed can hold the weight of any dog. The headboard is designed for decorative purposes and is not capable of holding human weight.

HuckleBerry Pets is not responsible for any injuries due to use or misuse by humans and/or pets.